Yes—free worldwide shipping.

• In-stock items: dispatch within 48–72 hours.
• Custom orders: ~1–2 weeks depending on complexity.
• Transit time:
-US & Canada: 7 - 10 business days
-Europe: 8 - 12 business days
-Australia: 6 - 12 business days
-Asia: 4 - 7 business days
You’ll receive a tracking email as soon as your order is on its way.

You can track your shipment anytime using our Order Tracking Page.

Once your order is dispatched, a tracking link will also be sent to your email.

If you don’t see it in your inbox, please check your spam or promotions folder—or contact us at stereowoodart@gmail.com, and we’ll resend the tracking details right away.

We cover all taxes and import duties for your order—there are no additional fees upon delivery.

If you ever receive an email or SMS requesting extra payment, or asking you to handle import taxes or customs fees, do not proceed with payment.

Please contact us immediately at stereowoodart@gmail.com (or via the chat bubble at the bottom-right corner of our website) so we can verify and assist you.

Visa, Mastercard, American Express, Shop Pay, PayPal, and Google Pay (Express Checkout options available).

Yes. All payments on our website are fully encrypted and processed through trusted, Shopify-certified gateways. Every payment method we offer is officially verified and approved by Shopify, ensuring a safe and reliable checkout experience.

At checkout after you confirm your order.

Ensure the billing address/ZIP matches your card, try another card or method (Shop Pay/PayPal), or contact your bank. We’re happy to help at stereowoodart@gmail.com.

Email stereowoodart@gmail.com with your order number and photos as soon as possible within 7 days. We’ll resolve it swiftly.

• US returns: send the item in original packaging to our warehouse and email the waybill to cococray@gmail.com. A full refund is issued upon receipt.

• International returns: contact stereowoodart@gmail.com for instructions.

• Return window: 30 days; condition: unused, original packaging.

Yes—lifetime warranty against craftsmanship defects. Excludes damage from moisture, heat, improper installation, or outdoor exposure.

Artwork, installation instructions, measuring tape, pencil, and assorted nails for common wall types.

Mounting hardware is pre-attached. For best results, hang on wall studs or use appropriate wall plugs (masonry).

• Edge length/diameter < 15.7 in (40 cm): 1 mounting point

• ≥ 31.5 in (80 cm): 2 mounting points

• In-between sizes: 2 points recommended for extra stability

Not recommended. Sunlight, rain, and temperature swings can affect finish and color.

Keep away from humidity and direct sun. Dust gently with a soft, dry cloth/brush. Avoid water and cleaning sprays.

We use FSC-certified birch plywood and eco-friendly adhesive for stability and longevity. Keep it dry and away from heat.

Minor variations can occur across displays, lighting, and cameras. Need a closer match? Ask us for extra photos or Pantone-based color reference/matching support.

See the product page for size, layer count, thickness, and weight.

Absolutely—sizes, colors, engravings. Lead time typically 1–2 weeks. Email stereowoodart@gmail.com; our design team will guide you.

Yes. Standard pieces are ready to ship in 48–72 hours. Custom timelines vary by design.

We’d love to work with you. Join our Affiliate Program here: Affiliate Programme.

• Email: stereowoodart@gmail.com (typical reply 1–4 hours)

• Sales/Support/General queries: use the form on our Contact Us page

• Marketing/Advertising/Business inquiries: stereowoodart@gmail.com